Refund Policy – Power Reads South Africa

Refund Policy – Power Reads South Africa

1. Introduction

At Power Reads South Africa, we are committed to providing high-quality digital books and ensuring customer satisfaction. Since our products are digital and instantly accessible upon purchase, we maintain a strict no-refund policy, with limited exceptions outlined below.

2. Eligibility for Refunds

Refunds will only be considered under the following circumstances: ✔️ Duplicate Purchase – If you accidentally purchase the same book more than once, we will issue a refund for the duplicate order.
✔️ Technical Issues – If a technical error prevents you from accessing your purchased book and our support team is unable to resolve it.
✔️ Incorrect Book Delivered – If you receive the wrong book due to an error on our part, we will provide the correct book or issue a refund if necessary.

3. Non-Refundable Circumstances

Refunds will NOT be provided under these conditions: ✔️ Change of Mind – Due to the nature of digital products, we cannot issue refunds if you decide you no longer want the book.
✔️ Accidental Purchase – Please review your order before completing your purchase.
✔️ Lack of Compatibility – Ensure that your device supports PDF or ePub formats before purchasing.
✔️ Failure to Download – We provide instant access upon purchase, and you are responsible for downloading the book within the provided timeframe.

4. Requesting a Refund

If you believe you qualify for a refund, please follow these steps: ✔️ Contact Our Support Team – Email us at [support email] with your order details and a clear explanation of the issue.
✔️ Verification Process – We may request screenshots or further information to validate your refund request.
✔️ Processing Time – Approved refunds will be processed within 7 business days, and funds will be credited to your original payment method.